Ticketing

Ticketing makes Koho more complete and helps expert companies to manage their work.

 

Managing tickets in Koho

Ticket management is useful especially at accounting firms, real estate management companies and IT-companies, but any company that receives work requests benefits from ticketing. With ticketing, customers can send work requests straight into a specialist’s work list, either through the collaboration Portal or via email. Ticketing enables better customer service by allowing you to manage work and contact requests efficiently.

Features of ticketing

  • Receive tickets through email or the Portal
  • Service level agreement (SLA) and business hours -management
  • Define rules by which tickets should be answered and resolved by
  • Monitor how your team stays on schedule
  • Ready-made responses – save your responses to frequent tickets and reuse them
  • Automate responses
  • Clock and invoice the time spent on tickets
  • Monitor important tickets and receive notifications whenever something happens with the ticket
  • Define and save your preferred view and in which order you wish to see your tickets
  • Narrow vie and mass edit tickets

Ticketing

Why should you use ticketing?

Customer communication

Your customers assume you know what they’re talking about. -> Quickly check the tickets your customer has previously sent you. Especially in a situation when you are filling in for your colleague, it is important to be aware of what has been previously discussed.

-> Better and more consistent customer service.

Prioritizing

Ticketing helps with prioritizing your tasks. With email alone, you easily respond to and resolve the most recent messages, leaving older ones to fall into oblivion. In Koho tickets are shown in a predefined order and you can easily see their status.

Tracking and billing

Track how well employees stay on schedule, how much time each ticket take to process, and when tickets are late.

If needed, you can also take time and bill the time spent on a ticket.

Cooperation

If the ticket owner is not able to handle it for one reason or another, you can share the ticket. Messages sent by customers are not left in absent employees’ mailbox, but instead, your colleagues can jump in to help customers quickly.

Would you like to have a look? Request a free demo!

Request a free demo and let Koho convince you. During the meeting we can go through your company’s sales and invoicing processes, and help you boost your sales and save up to 87% in invoicing with Koho. The demo gives you a better view on how Koho will help your company succeed.