{"id":5883,"date":"2020-12-03T14:59:44","date_gmt":"2020-12-03T14:59:44","guid":{"rendered":"https:\/\/www.kohosales.com\/features\/tiketointi\/"},"modified":"2025-01-17T15:52:35","modified_gmt":"2025-01-17T13:52:35","slug":"ticketing","status":"publish","type":"page","link":"https:\/\/www.kohosales.com\/en\/features\/ticketing\/","title":{"rendered":"Ticketing"},"content":{"rendered":"\n\n\n\n<div id=\"\" class=\"l-container wp-block-acf-container wp-block-acf-container-base alignfull   container-block_468f95f709ce9ab37c275f70da4165ca  l-pad-top l-pad-bottom has-bg\">\n  <style>\n          @media (max-width: 39.9375em) {\n        .container-block_468f95f709ce9ab37c275f70da4165ca {\n          padding-bottom: 42% !important;        }\n      }\n      <\/style>\n\n\n  \n      <div class=\"l-container__bg bg-center-center \">\n                <div class=\"l-container__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n    \n      <div class=\"l-container__bg bg-left-bottom \">\n                            <picture>\n                        <source sizes=\"auto\" srcset=\"https:\/\/www.kohosales.com\/wp-content\/uploads\/2020\/12\/tiketointihero.png 1479w, https:\/\/www.kohosales.com\/wp-content\/uploads\/2020\/12\/tiketointihero-640x319.png 640w, https:\/\/www.kohosales.com\/wp-content\/uploads\/2020\/12\/tiketointihero-1024x510.png 1024w, https:\/\/www.kohosales.com\/wp-content\/uploads\/2020\/12\/tiketointihero-768x383.png 768w, https:\/\/www.kohosales.com\/wp-content\/uploads\/2020\/12\/tiketointihero-1440x718.png 1440w\" type=\"image\/jpeg\">\n            <img decoding=\"async\" src=\"https:\/\/www.kohosales.com\/wp-content\/uploads\/2020\/12\/tiketointihero-1024x510.png\" class=\" bg-container-block_468f95f709ce9ab37c275f70da4165ca-1\" \/>\n          <\/picture>\n          <style>\n\n          @media (max-width: 39.9375em) {\n            .l-container__bg img.bg-container-block_468f95f709ce9ab37c275f70da4165ca-1 {\n                          }\n          }\n            @media (min-width: 40em) {\n              .l-container__bg img.bg-container-block_468f95f709ce9ab37c275f70da4165ca-1 {\n                width:50%;max-width: 740px;min-width:320px;margin-left: 50%;              }\n            }\n          <\/style>\n                          <div class=\"l-container__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n    \n  <div class=\"l-inside alignwide\">\n    <div class=\"l-row  l-justify--start l-row--center l-row--left-right  \">\n    <div class=\"l-row__bg \">\n        <div class=\"l-row__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n  <\/div>\n  \n          <div class=\"l-s-12 l-content-column  l-l-6 l-m-6 l-row--start l-justify--center content-0 content-container-block_468f95f709ce9ab37c275f70da4165ca-0    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <h1 class=\"c-headline-text-buttons__headline animated fadeInUp\">Built-in ticketing system<\/h1>\n<div class=\"c-headline-text-buttons__text wysiwyg animated fadeInUp delay--1\">Ticketing helps to further streamline expert companies&#8217; work management and improves customer satisfaction. Handling messages and service requests through a ticketing system is far more organized and reliable compared to sifting through countless emails.<\/div>\n<p>&nbsp;<\/p>\n\n              <div class=\"button-container l-justify--start\">\n                        <a href=\"https:\/\/www2.kohosales.com\/en\/contact-us\" class=\"button button--blue \" >\n                Contact us                              <\/a>\n                          <a href=\"https:\/\/www.kohosales.com\/en\/pricing\/\" class=\"button button--text \" >\n                See packages                                  <svg><use xlink:href=\"#t-arrow\" \/><\/svg>\n                              <\/a>\n                    <\/div>\n                <\/div>\n  \n\n          \n                  <\/div> \n      \n  <\/div>\n\n<\/div>\n\n\n\n\n\n\n<div id=\"\" class=\"l-container wp-block-acf-container wp-block-acf-container-base alignfull   container-block_69578fd8f7ec7f909f5ef887ac40200b  l-pad-top l-pad-bottom has-bg\">\n  <style>\n      <\/style>\n\n\n  \n      <div class=\"l-container__bg bg-center-center \">\n                <div class=\"l-container__bg--overlay\" style=\"background-color: #f5f3f1; opacity: 1;\"><\/div>\n      <\/div>\n    \n  <div class=\"l-inside alignnarrow\">\n    <div class=\"l-row  l-justify--start l-row--stretch l-row--left-right  \">\n    <div class=\"l-row__bg \">\n        <div class=\"l-row__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n  <\/div>\n  \n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--center l-justify--center content-0 content-container-block_69578fd8f7ec7f909f5ef887ac40200b-0    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <h2 style=\"text-align: center;\">Ticketing enhances task management<\/h2>\n<p style=\"text-align: center;\">Many expert companies need ticket management to streamline their workflow and improve service quality. With Koho, service requests and other inquiries\u2014even form submissions\u2014are added directly to an expert\u2019s or team\u2019s task list, making them easier to manage and delegate. You can also see the current status of each request at a glance.<\/p>\n<p style=\"text-align: center;\">Because ticketing is part of the Koho platform, <strong>any time spent on a ticket can be directly entered as a time log and billed easily<\/strong>. By using ticketing, you ensure that tasks and client requests are completed on time, which in turn boosts client satisfaction. A secure mail feature is now available as well.<\/p>\n\n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--start l-justify--start content-1 content-container-block_69578fd8f7ec7f909f5ef887ac40200b-1    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <p><img decoding=\"async\" class=\"wp-image-4089 aligncenter\" src=\"https:\/\/www.kohosales.com\/wp-content\/uploads\/2020\/11\/pienennetty-gif.gif\" alt=\"Ticketing\" width=\"779\" height=\"415\" \/><\/p>\n<p style=\"text-align: center;\"><em>Ticket management in the Portal.<\/em><\/p>\n\n                <\/div>\n  \n\n          \n                  <\/div> \n      \n  <\/div>\n\n<\/div>\n\n\n\n\n\n\n<div id=\"\" class=\"l-container wp-block-acf-container wp-block-acf-container-base alignfull   container-block_f13c170e0eb16b04c92aad17bf29c98f  l-pad-top l-pad-bottom has-bg\">\n  <style>\n      <\/style>\n\n\n  \n      <div class=\"l-container__bg bg-center-center \">\n                <div class=\"l-container__bg--overlay\" style=\"background-color: #ffffff; opacity: 1;\"><\/div>\n      <\/div>\n    \n  <div class=\"l-inside alignwide\">\n    <div class=\"l-row  l-justify--start l-row--start l-row--left-right  \">\n    <div class=\"l-row__bg \">\n        <div class=\"l-row__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n  <\/div>\n  \n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--start l-justify--start content-0 content-container-block_f13c170e0eb16b04c92aad17bf29c98f-0    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\">What can you do with Koho&#8217;s ticketing system?<\/h2>\n\n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-4 l-m-4 l-row--center l-justify--start content-1 content-container-block_f13c170e0eb16b04c92aad17bf29c98f-1    padding-large\" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <p>\u2705\u00a0 Receive tickets via email or <a href=\"https:\/\/www.kohosales.com\/en\/features\/portal\/\">The Client Portal<\/a><\/p>\n<p>\u2705\u00a0 Maintain SLAs (service-level agreements) and business hours<\/p>\n<p>\u2705\u00a0 Track and invoice for time spent handling tickets<\/p>\n<p>\u2705 Convert website form submissions into tickets<\/p>\n\n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-4 l-m-4 l-row--center l-justify--start content-2 content-container-block_f13c170e0eb16b04c92aad17bf29c98f-2  has-bg--fill  l-stretch-self padding-large\" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg l-content__bg--fill-row\">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <p>\u2705\u00a0 Set up auto-replies<\/p>\n<p>\u2705\u00a0 Define response and resolution rules<\/p>\n<p>\u2705\u00a0 Prioritize tickets and track progress<\/p>\n<p>\u2705\u00a0 Monitor how your team stays on schedule<\/p>\n<p>\u2705\u00a0 Use template replies<\/p>\n\n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-4 l-m-4 l-row--center l-justify--start content-3 content-container-block_f13c170e0eb16b04c92aad17bf29c98f-3    padding-large\" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <p>\u2705\u00a0 Maximize data security with encrypted (secure) emails<\/p>\n<p>\u2705\u00a0 Flag important tickets and receive notifications about any changes<\/p>\n<p>\u2705\u00a0 Customize your preferred ticket view and sorting order<\/p>\n<p>\u2705\u00a0 Filter and bulk-edit tickets<\/p>\n\n                <\/div>\n  \n\n          \n                  <\/div> \n      \n  <\/div>\n\n<\/div>\n\n\n\n\n\n\n<div id=\"\" class=\"l-container wp-block-acf-container wp-block-acf-container-base alignfull   container-block_4134146c800f8f40a722410cf00ac0a6  l-pad-top l-pad-bottom \">\n  <style>\n      <\/style>\n\n\n  \n  <div class=\"l-inside alignnarrow\">\n    <div class=\"l-row  l-justify--start l-row--center l-row--left-right  \">\n    <div class=\"l-row__bg \">\n        <div class=\"l-row__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n  <\/div>\n  \n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--start l-justify--start content-0 content-container-block_4134146c800f8f40a722410cf00ac0a6-0    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <p style=\"font-size: 140%; text-align: center;\">\u201cPeople often forget Koho\u2019s powerful ticketing feature. From the same view where professionals log their work shifts, they can also handle customer service, all without having to switch to other systems. SLA reporting is key to service quality, and it\u2019s easy to create visual reports for internal or client meetings.\u201d<\/p>\n<p style=\"text-align: center;\">\u2013 Juha Supponen, Staria<\/p>\n\n                <\/div>\n  \n\n          \n                  <\/div> \n      \n  <\/div>\n\n<\/div>\n\n\n\n\n\n\n<div id=\"\" class=\"l-container wp-block-acf-container wp-block-acf-container-base alignfull   container-block_4d93ececf94f9518ac05a4973810347c  l-pad-top l-pad-bottom \">\n  <style>\n      <\/style>\n\n\n  \n  <div class=\"l-inside alignwide\">\n    <div class=\"l-row  l-justify--start l-row--start l-row--left-right has-bg \">\n    <div class=\"l-row__bg \">\n        <div class=\"l-row__bg--overlay\" style=\"background-color: #304362; opacity: 1;\"><\/div>\n  <\/div>\n  \n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--start l-justify--start content-0 content-container-block_4d93ececf94f9518ac05a4973810347c-0    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      \n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--start l-justify--start content-1 content-container-block_4d93ececf94f9518ac05a4973810347c-1    padding-large\" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <h3><span style=\"color: #f19220;\">Secure mail maximizes the confidentiality of your communication<\/span><\/h3>\n<p><span style=\"color: #ffffff;\">A new ticketing feature is the ability to send secure mail. These \u201csecure emails\u201d are tickets whose content is converted into an encrypted package at sending. Stored on our server, it can only be opened via a link included in the message. Once opened the first time, others can\u2019t view it. The recipient can see the message\u2019s content for the duration of their browser session, up to seven days.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">Both the message and any attachments are deleted from Koho\u2019s server once it\u2019s viewed or the browser session ends (except for files already stored and linked in Koho). Since the secure message is visible only to the first opener, you can also \u201ccancel\u201d the message by opening it yourself before the intended recipient does\u2014useful if the recipient\u2019s email is compromised or if the message was sent by mistake.<\/span><\/p>\n<p><span style=\"color: #ffffff;\"><strong>Secure mails are crucial for companies regularly sending highly confidential information, such as salary details, legal documents, or other sensitive personal data.<\/strong><\/span><\/p>\n\n                <\/div>\n  \n\n          \n                  <\/div> \n      \n  <\/div>\n\n<\/div>\n\n\n\n\n\n\n<div id=\"\" class=\"l-container wp-block-acf-container wp-block-acf-container-base alignfull   container-block_931280118792b56b71c405d8b2be54e8  l-pad-top l-pad-bottom has-bg\">\n  <style>\n      <\/style>\n\n\n  \n      <div class=\"l-container__bg bg-center-center \">\n                <div class=\"l-container__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n    \n  <div class=\"l-inside alignwide\">\n    <div class=\"l-row  l-justify--start l-row--stretch l-row--left-right  \">\n    <div class=\"l-row__bg \">\n        <div class=\"l-row__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n  <\/div>\n  \n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--start l-justify--start content-0 content-container-block_931280118792b56b71c405d8b2be54e8-0    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <h2 style=\"text-align: center;\">Why should you use ticketing?<\/h2>\n\n                <\/div>\n  \n\n          \n                  <\/div> \n      <div class=\"l-row  l-justify--start l-row--stretch l-row--left-right  \">\n    <div class=\"l-row__bg \">\n        <div class=\"l-row__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n  <\/div>\n  \n          <div class=\"l-s-12 l-content-column  l-l-3 l-m-12 l-row--start l-justify--start content-0 content-container-block_931280118792b56b71c405d8b2be54e8-0 has-bg   \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: #d2eaf1; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <h4>Client communication<\/h4>\n<p>Clients expect you to remember every detail of your past conversations. With ticketing, you \u2014 or a colleague covering for you \u2014 can quickly review previous messages. SLA management helps set and meet response times, offering better and more consistent service.<\/p>\n\n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-3 l-m-12 l-row--start l-justify--start content-1 content-container-block_931280118792b56b71c405d8b2be54e8-1 has-bg   \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: #d2eaf1; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <h4>Prioritization<\/h4>\n<p>Ticketing simplifies identifying and addressing high-priority tasks. When you rely solely on email, important requests can get buried. By assigning priority levels to messages, you make sure nothing is overlooked.<\/p>\n\n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-3 l-m-12 l-row--start l-justify--start content-2 content-container-block_931280118792b56b71c405d8b2be54e8-2 has-bg   \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: #d2eaf1; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <h4>Monitoring and billing<\/h4>\n<p>Track how well your employees stick to schedules, how long each ticket takes to resolve, and whether any tickets are overdue. You can also clock and bill the time directly against tickets. Managers can follow up, assign tickets, and receive notifications when a ticket is updated.<\/p>\n\n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-3 l-m-12 l-row--start l-justify--start content-3 content-container-block_931280118792b56b71c405d8b2be54e8-3 has-bg   \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: #d2eaf1; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <h4>Collaboration<\/h4>\n<p>Reassign tickets to other team members if the primary owner is busy or out of office. Messages don\u2019t remain hidden in someone\u2019s inbox; others can step in quickly to help the client.<\/p>\n\n                <\/div>\n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--start l-justify--start content-4 content-container-block_931280118792b56b71c405d8b2be54e8-4    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      \n                <\/div>\n  \n\n          \n                  <\/div> \n      \n  <\/div>\n\n<\/div>\n\n\n\n\n\n\n<div id=\"\" class=\"l-container wp-block-acf-container wp-block-acf-container-base alignfull   container-block_120f26b3d70084b2a7e70680214cb130  l-pad-top l-pad-bottom \">\n  <style>\n      <\/style>\n\n\n  \n  <div class=\"l-inside alignnarrow\">\n    <div class=\"l-row  l-justify--start l-row--center l-row--left-right  \">\n    <div class=\"l-row__bg \">\n        <div class=\"l-row__bg--overlay\" style=\"background-color: ; opacity: 1;\"><\/div>\n  <\/div>\n  \n          <div class=\"l-s-12 l-content-column  l-l-12 l-m-12 l-row--start l-justify--start content-0 content-container-block_120f26b3d70084b2a7e70680214cb130-0    \" >\n      <style>\n              <\/style>\n            <div class=\"l-content__bg \">\n                <div class=\"l-content__bg--overlay \" style=\"background-color: ; opacity: 1;\"><\/div>\n      <\/div>\n\n\n      \n      <p style=\"font-size: 140%; text-align: center;\">\u201cKoho\u2019s ticketing concretely helps me manage my workload. Client communication doesn\u2019t get mixed up with personal emails or newsletters, and tasks are completed more efficiently. Additionally, I don\u2019t waste time searching through countless emails for client messages.\u201d<\/p>\n<p style=\"text-align: center;\">\u2013 Juha-Pekka Inkinen, Finansio<\/p>\n\n                <\/div>\n  \n\n          \n                  <\/div> \n      \n  <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":12519,"parent":5767,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-5883","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Multi-channel customer service with ticketing | Koho Sales<\/title>\n<meta name=\"description\" content=\"Ticketing enables genuine multi-channel customer service, i.e. monitoring your customer contacts between different 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